Privacy Policy

This policy is a draft and requires legal review before launch.

Who we are

Your Online Doctor 0922 (Pty) Ltd (“we”, “us”) operates www.youronlinedoctor.co.za. We are the responsible party for the personal information described in this policy, as contemplated by the Protection of Personal Information Act, 2013 (POPIA).

What we collect

We collect the information you give us directly — your name, contact details, and whatever you choose to tell us about your healthcare needs when you contact us by WhatsApp, telephone or email. We also collect technical information automatically, such as your device type, browser, approximate location and how you moved through this website.

Health information

Information about your health is special personal information under POPIA. We process it only for the purpose of providing or arranging healthcare, only with your consent or as otherwise permitted by law, and only by people who need it to do that.

Why we process it

To respond to your enquiry, to provide or arrange a consultation, to connect you with an appropriate healthcare professional or service, to meet our legal and professional obligations, and to understand and improve how this website performs.

Who we share it with

With the healthcare professionals and healthcare service providers involved in your care, and with service providers who help us operate (for example hosting and communications providers). We do not sell your personal information.

Cookies and analytics

This website uses cookies to understand how it is used. Non-essential cookies are only set once you accept them. You can change your choice at any time by clearing this site’s data in your browser.

Your rights

You may ask us what personal information we hold about you, ask us to correct or delete it, object to processing, or lodge a complaint with the Information Regulator of South Africa. Contact us at info@youronlinedoctor.co.za.

Retention

We keep health records for the periods required by South African law and professional guidelines, and other information for no longer than we need it.