Online Doctor Consultation

Consult a doctor online

Speak to a doctor without travelling to a waiting room. Consultations happen remotely, wherever you are in South Africa.

An online consultation is a conversation with a doctor conducted remotely rather than in a consulting room. You describe your symptoms and history, the doctor asks the questions a consultation requires, and you agree on what happens next.

For a great many everyday concerns this works well. It removes the travel, the waiting room, and the difficulty of finding an appointment that fits around work or family. What it cannot do is replace a physical examination, and that shapes which concerns are suitable.

What a consultation can include

A structured assessment of your symptoms and medical history
Advice on managing the condition
A prescription, where clinically appropriate
A medical certificate, where appropriate
A referral to a specialist or another healthcare professional
A request for laboratory tests where these are indicated

Good to know

Common conditions, follow-ups, repeat concerns and questions about medication are often well suited to a remote consultation. Anything needing hands-on examination, imaging, or urgent attention is not - and in those cases the doctor will tell you so and direct you to in-person care.

All services are subject to appropriate clinical assessment, professional scope of practice and clinical suitability.

How It Works

From first message to next step

Get in touch

Message us on WhatsApp, call, or send an email. Tell us briefly what you need.

We arrange a time

We confirm a time for a consultation that fits around your day.

The consultation

The healthcare professional takes your history, assesses the concern and discusses the appropriate next step with you.

What happens next

A prescription, certificate, test request or referral — whichever is clinically appropriate for your situation.

Questions

Common questions

How does an online doctor consultation work?

You get in touch, we arrange a time, and the consultation takes place remotely. The doctor takes your history, assesses your symptoms and discusses the appropriate next step with you.

Is an online consultation with a real doctor?

Yes. Consultations are conducted by healthcare professionals registered to practise in South Africa.

What if my condition cannot be handled online?

The doctor will tell you and direct you to appropriate in-person care. That is a clinical judgement made in every consultation.

Can I use this for an emergency?

No. Telemedicine is not suitable for emergencies. Go to your nearest emergency department or call your local emergency services immediately.

Speak to someone about online doctor consultation

Send a WhatsApp message and we will connect you with the right healthcare professional for your situation.

Consult With a Doctor 064 519 1021